Cancellation & Rescheduling Policy

Last updated: November 2026

We understand plans change. Please tell us as early as possible if you need to cancel or move your date — it helps us offer the slot to another customer.

Rescheduling

You can request a new date by phone, WhatsApp or email. We will do our best to accommodate the change, subject to availability. Rescheduling requests made well in advance are free of charge.

Cancellations

Any advance payment, cancellation charges and the notice period that applies to your booking are stated in your written quotation. If no advance payment was taken, there is no charge for cancelling with reasonable notice.

If we need to reschedule

In rare cases (for example, extreme weather or building access being refused), we may need to change the time or date. We will contact you immediately and agree a new slot with you.

Contact

Phone/WhatsApp 050 683 4708 · info@dubaitrustymovers.com