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Open 7 days, 7:00 AM – 10:00 PM Serving all Dubai communities info@dubaitrustymovers.com

Terms & Conditions

Last updated: November 2026

1. Quotes and prices

All prices published on this website are indicative “starting from” prices in UAE Dirhams (AED) and exclude 5% VAT. Your final price is confirmed in a written quotation after a survey (in person, by video or from photos). The quotation is based on the items, addresses, access and services described at the time of the survey.

2. Changes to the job

If the volume, addresses, access conditions (for example, no service lift or longer carry distance), dates or requested services change, the price may change. We will always explain and agree any change with you before carrying out additional work.

3. Customer responsibilities

  • Obtain any building or community move permits, NOCs and service-lift bookings required at both addresses.
  • Ensure parking or loading access is available for our truck.
  • Keep cash, jewellery, important documents, medicines and other valuables with you.
  • Inform us in advance of any fragile, high-value or unusually heavy items.
  • Empty, defrost and dry fridges and freezers before moving day.

4. Items we do not move

For safety we do not transport flammable, hazardous or illegal items, including gas cylinders, fuel, chemicals, paint thinners and perishable food.

5. Self-packed items

Boxes packed by the customer are moved as packed. We cannot be responsible for the contents of boxes we did not pack unless the outside of the box is visibly damaged in our care.

6. Damage and claims

We take great care with every item. If you notice any damage, please report it to us in writing (email or WhatsApp) with photos within 48 hours of the move so we can review it promptly. Any liability is subject to your written quotation and applicable UAE law.

7. Storage

Storage is provided through a partner storage facility. Storage terms, fees and access arrangements are confirmed in writing before storage begins.

8. Payment

We accept cash, card and bank transfer. Payment terms (including any advance payment) are stated in your quotation.

9. Cancellations

Please see our Cancellation Policy.

10. Contact

Dubaitrustymovers, Dubai, UAE · Phone/WhatsApp 050 683 4708 · info@dubaitrustymovers.com